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Account Manager Meetings & Events

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Account Manager Meetings & Events

Salary/rate

€ 2000 to € 3500 per month

Location

Hauts-de-seine, FRANCE

Posted

December 18 2018

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Description

Job Summary

The Account Manager is a key role aimed to maintain and expand the relationship with large customers (DOE/EBE)

This position is the main interface between the local customers and his own team, ensures smooth operations and processes as well constructive communication in terms of ensuring a high customer satisfaction

The Account Manager shows awareness of the customer perspective and monitors trends and needs in the market (sees the bigger picture)

Represents the entire range of M&E services to assigned customers, while ensuring customers’ needs are met. This role is key for the M&E business, targeted to engage in a variety of tasks including project management and coordination, client and supplier relationship management, negotiation, leadership and innovative development of opportunities, among others

The Account Manager creates a productive, motivating working environment, and works with the team to promote the achievement of the qualitative and quantitative targets of Meetings & Events

Main Responsibilities

SHAREHOLDER DUTIES

Maximize revenues for the assigned portfolio

Ensure the closing of customer dossiers within the deadline

Controls and drives preferred supplier share shift and adoption

Monitors the overall cost-effectiveness of the team, and makes sure that any possible cost reduction and cost avoidance measures are implemented

Assigns event requests and projects to his team in order to achieve objectives. In addition to achieving content and time-related objectives, also takes the individual situation of individual employees into consideration

Apply to travel and vacation policies

Work together with Global and Regional Account Managers where applicable

Controls account receivables according to agreed customer payment terms and conditions

CUSTOMER DUTIES

Responsible for driving customer retention and expansion

Generates regular customer account reviews, in alignment with the Client Service Manager

Takes responsibility for ensuring practices are relevant in terms of business management, and for complaint management. Integrates all relevant topics into the overall customer strategy

Has extensive and in-depth knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´s

Proactively positions value adding services as EMS, Congress Hub, Design & Communication capabilities

Maintain high CSAT ratings – takes responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handles any potential issues in an appropriate manner.

Achieves sales target for the assigned group of customers

Keeps a strong focus on deepen customer relationship

EMPLOYEE DUTIES

Completes required training within the assigned time frame

Provides the best possible environment in which his employees can work successfully, and represents the interests of his team internally as well externally

Encourages the performance of team members. Provides regular feedback: Balances recognition with constructive criticism and relates this to work performance and behavior; acts proactively where improvements in work performance are required

Holds regular PMP meetings and provides 1:1 coaching as required

Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides efficient information and knowledge management in growing or changing teams

Promotes and supports sustainable individual development; takes responsibility for incorporating new employees into the team

Encourages, supports and coaches team members to develop their own approaches to solving problems, and to implement these approaches with the aim of exceeding customer expectations

Works continuously to establish a qualified team with a distinct team focus and spirit; works with the team to achieve excellent results

Challenges

Internally: continually maintaining an adequate level of personnel management (balance of leadership and own operational tasks).

Externally: continually reviewing the balance: administrative activities versus developing and maintaining client focused business and working relationships

Building and maintaining trusting and growing customer relationships

Continuously acting as a role model, especially in times of change

Skills and Knowledge

Previous experience within Meeting &Events or MICE industry

Strong commitment to developing and delivering customer focused service

Excellent communication and presentation skills in English, persuasive skills, decisiveness

Solid leadership and coaching skills, as well as experience in these areas; knowledge and experience of internal AXP personnel processes (e.g. PMP)

Experience in personnel selection/holding recruitment interviews

Ability to support change processes in his area of responsibility: personal willingness to embrace change in a dynamic working environment

Ability to analyze problems (individual and team-level performance), and to effectively resolve these problems (problem-solving skills)

Good personal organization and time management skills, capacity for continuous self-reflection

Very good technical understanding and knowledge of the corporate management, controlling and other database applications (depending on the size and structure of the area of responsibility)

Willingness to travel, e.g. customer visits, on sites

Several years of experience in consulting on, designing and implementing sustainable events

Job Type

Permanent

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