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Assistant Manager Client Implementation, Glcm


Expat Job

Assistant Manager Client Implementation, Glcm


$ 3500 to $ 6500 per month




September 18 2021

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We are currently seeking an ambitious individual to join this team in the role of Assistant Manager Client Implementation, GLCM (GCB6)

Working with internal stakeholders as well as Regional/ Global Implementation/ Products/ Integration to deliver implementation plans involving a wide range of commercial cash management products for key country and Group business relationships .
Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process .
Lead the country wide (North and South) and overseas business operations implementation for all local large corporates.
Provide a positive and professional onboarding experience for all new customers.
Help to generate future business from existing customers.
Generate cross country referrals facilitated via Global Links.
Generate referrals for other Global Businesses, e.g. GBM, RBWM, as appropriate.
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Manage the ongoing maintenance of complete and accurate client documentation.
Participate into the important projects of country GLCM Client Management team support product commercialization or analysis of impact on our new policies/procedures.
Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner.
Monitor system performance and ensure customers are notified of delivery delays and system-related issues.
Arrange post-implementation review to ensure complete customer satisfaction.
Support new and existing colleagues promoting and contributing to an engagement culture.
Enhance the Bank’s image in the marketplace to build key relationships with third parties.
Act as an ambassador for the team and contribute fully to its development, effectiveness and success
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.

To be successful in the role, you should meet the following requirements:

Knowledge of WSB’s international proposition / product capabilities.
Broad knowledge of HSBC Group capabilities.
Minimum of 8 years proven and progressive cash management product set-up and management experience or equivalent.
In-depth knowledge of commercial cash management and electronic banking products.
Proven ability to deliver creative and flexible customer solutions.
Ability to understand a customer’s business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to interact with business customers at all levels
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organisation skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong analytical skills
Project Management skills

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