Reporting to the Property Manager, the Assistant Property Manager – Operations will be responsible for the relations and communication with all tenants at the assigned property.

Requirements:

- At least 25 years’ old
- Bachelor’s degree
- A minimum of 3 years’ work experience, preferably in property management or related field
- Neat appearance and personal presentation
- Strong leadership skills
- Organized work-style and excellent communication
- Good command of English, both verbal and written
- Good Microsoft word and excel skills

Overview of Duties:

- Maintain relations and communication with all tenants at the assigned property
- Provide administration support to the property manager as needed
- Assist with preparation and production of reports
- Supervise and monitor operations team to ensure project efficiency
- Provide property condition and visual inspection reporting
- Maintain positive relations with clients, owners and tenants
- Oversee operating procedures including security, cleaning, fire safety, emergencies and evacuation procedures and ensure they run efficiently
- Miscellaneous duties as assigned

Detailed Duties Include:

- Carry out regular building inspections and view from the client perspective. Report any issues or abnormalities to the property manager with a recommendation for improvement.
- Regular visits with tenants at their space to update them on any building work, services or cleaning and to receive comments, suggestions or complaints in order to improve services.
- Follow up on comments, suggestions or complaints until successful resolution.
- Monitor, review and ensure the satisfactory performance of all sub-contracted services such as: cleaning, security, pest control, landscape & gardening, reception & customer service, parking, and tenant fit-out works runs smoothly.

- Ensure subcontracted services are performed as outlined by contract and are within budget.
- Ensure smooth daily operation of the car park, vehicular and pedestrian access and security.
- Provide weekly report detailing effectiveness of operations to management.
- Process payments according to procedures and policies.
- Maintain “on-call” status in case of emergencies.