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Director, Customer Success


Expat Job

Director, Customer Success


$ 9500 to $ 10000 per month




November 26 2018

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Ematic Solutions seek a world class talent to head our customer success teams at Country/Regional level. The qualified candidate will be in charge of the entire book of business for the region as well as the Customer Success team based in that country.

Main responsibilities:

- Being the Head of Customer Success for the country and lead strategy to retain and grow the portfolio month on month.
- Owning Customer Success Strategy, being a thought leader as well as creating and driving strategy for key accounts and Enterprise customers.
- Owning attracting and hiring the right talent for Customer Success in the country
- Ensuring Talent Management and Development as well as coaching, mentoring, training, and upskilling the team members in country
- Building strong cross functional partnerships in Product and Sales to create a powerful collaborative environment
- Cross selling and upselling products as well as identifying and leading regional opportunies while creating strategic relationships.
- Acting as the “Voice of the customer” with the aim of collecting and analysing customer sentiment.
- Providing feedback to internal stakeholders for future product and operational improvements

Minimum Qualifications:

- A minimum of three years of Customer Success Experience
- Four to five years of E-commerce, Digital Marketing experience
- Four to five years in the management of a team
- Domain experience in digital marketing, email marketing or any other similar field.
- Excellent interpersonal skills coupled with the ability to manage people and lead others.
- Strong analytical and problem solving skills with proficiency in both written and verbal communication skills.
- Ability of being empathetic to the customer and understanding what the customer needs.
- Ability to roll up your sleeves and dive right in there with a start-up spirit and the ability to work excellently in a fast paced startup environment.
- Passion to work around the time is required.

About Us:

Our technology helps brand unlock massive revenue gains by merely harnessing the power of predictive AI and automated optimization while turning email into their most profitable marketing channel.

The company was founded in 2012 and has its headquarter in Singapore. The company has a global family of 80+ awesome people is spread across offices in San Francisco, Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, and Bosnia (with more offices currently in the works).

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