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It Support Engineer In Shanghai


Expat Job

It Support Engineer In Shanghai


$ 5000 to $ 6000 per month


Beijing, CHINA


October 9 2021

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Aim and scope

to provide it support to our client being responsible for problem solving and providing appropriate and robust solutions to our client on a day to day basis ensuring that a professional service is maintained at all times.

role responsibilities

· to deal with and resolve complex it problems for our clients within desktop and office applications.

· to plan and schedule daily workload and seek advice and guidance for more complex resolution of it problems.

· able to use basic laboratory skills to setup and troubleshoot problems.

· to draft clear and concise case notes and technical documentation.

· to understand customer requirements, and able to clarify what is required and to follow-up with basic action plans.

· to keep the customer and the team updated of progress and problem resolution using verbal and written communications.

· ensure availability, maintain and development of core systems in an active directory environment, based on microsoft technology.

· support local users, across the allocated region, in all infrastructure related topics such as ad, exchange, lan, wan and remote access.

· development of existing infrastructure.

· ensure the defined service level agreements are met and the availability of it systems are optimised.

· to ensure customer satisfaction results scores are maximised.

· to build good working relationships and rapport with the client and the european and global it support team.

· to act as a mentor for less experienced team members and assist with the training of newly recruited support engineers as well as contributing to the development of others.

· to act as product champion in your area of technology and to pass this knowledge on to team members.

· to have an awareness of various protocols, and the application of procedures such as iso and npi, client server environments and some architecture knowledge.

· coordinate with external suppliers as required.

· assist the operations manager in strategic questions related to the improvement of it services.

· as directed by the operations manager, budgeting for the region.

skills and experience


· outstanding problem solving and troubleshooting skills.

· excellent telephone and communication skills.

· familiar with a wide range of it equipment i.e. microsoft windows, ip, workstations, servers, network equipment, video, and fax and printer equipment.

· sound experience in ad, exchange, ibm server, storage systems and networking terms and equipment such as cisco lan & wan, router, hub and switch.

· be a good team player.

· willingness to go the extra mile.

· willingness to travel.

· good english.

· fluency (written and spoken) in local language to site.


· graduate or equivalent experience within it.

· experience within a multinational corporation.

remuneration and status

· basic salary, depending on experience.

Job Type


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