Reporting to Operations Manager, Banking Payment Agent will be responsible for:

Monitor real time queues and identify high risk transactions within the business portfolio;
Process all orders paid by credit card, including checking credit card fraudulent and refund process;
Verify transactions with different mode of payments such as bank-transfer, credit cards, etc.), match payment and booking ID;
Interact with banks and customers to validate information and to confirm or cancel authorizations;
Review, investigate and resolve irregular transactions reported by end users;
Initiate refund reversal to the account of the customer;
Brainstorm with Operations Manager to solve transaction-related issues and improve payment process;
Respond to customer queries by phone or e-mail to support and solve complaint cases;
Handle admin support tasks including but not limited to hotel, flight, and regular payment related issues.

Qualifications

At least 2-year working in e-commerce companies or banks, working experience with Cybersource is preferred;
Preferred background in finance/ banking/ accounting;
Knowledge/ experience in payments & banking, transactions & order processing, accounting, risk management;
Good at English, data analysis skills and Microsoft Excel;
Good at communication, negotiation and problem solving;
Work independently and proactively take on new responsibilities where most needed;
Able to work in assigned shift.