Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. builds knowledge of the company, processes and customers. solves a range of straightforward problems. analyzes possible solutions using standard procedures. receives a moderate level of guidance and direction.

key responsibilities

provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
when necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
checks and approves operational quality of system equipment. instructs customers in the operation and maintenance of the system.
knowledge of 2 or more processes on 1 or more technologies

functional knowledge

demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

business expertise

understands key business drivers; uses this understanding to accomplish own work

leadership

no supervisory responsibilities but provides informal guidance to new team members

problem solving

solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

impact

impacts quality of own work and the work of others on the team; works within guidelines and policies

interpersonal skills

explains complex information to others in straightforward situations

qualifications

education

bachelor's degree
2 - 4 years of experience