Job description

providing initial response and guidance to local customer engineers (ce’s) for recovery and troubleshooting of server systems.
resolving sw and system issues on pdc products at customer sites, by communicating with customer engineers, r&d focal points and 3rd party vendors.
fast responsiveness and high availability to field issues
implementing support methodology, troubleshooting flows and knowledge.

provide reports and analysis of install base performance and status.
qualify and verify system procedures before release to field.
provide support for installations, upgrades, troubleshooting off and on-site.

qualifications

requirements:

bsc in computer science / physics / mathematics / electrical eng. or related technical discipline
system/os orientation and experience – windows server, active directory, cluster, sql, networking - advantage

willingness to travel (up to 30%)
experience with complex integrated systems - advantage
sw qualification / integration / sw development experience – advantage